General Terms and Conditions for End Customers

§ 1 Scope of application

(1) The following terms and conditions (hereinafter: GTC) apply to all contracts that Juit GmbH (hereinafter "we" or "us") concludes with consumers via all online ordering platforms (e.g. and other domains) or applications for end devices (hereinafter also referred to jointly as "online ordering platforms"). A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

(2) A prerequisite for placing an order is that you are of legal age. With your order you confirm that you have reached the age of 18.

(3) We operate online ordering platforms for the supply of primarily frozen ready meals (hereinafter collectively referred to as "Goods").

§ 2 Conclusion of contract

(1) The offers of goods presented in our online ordering platforms are subject to change and are not offers in the legal sense. The customer can first view and select the goods offered. This process is non-binding and does not constitute a contract offer. Before an order is placed, the content of the order, including the customer data, is summarized on an overview page. The customer can correct all order data there via the provided change fields. By clicking the "Buy now" button, the customer submits a binding offer to us to conclude a purchase contract. After placing the order, the customer will receive an automatically generated e-mail from us confirming receipt of the order by us and stating its details (confirmation of receipt). This confirmation of receipt does not constitute acceptance of the contract. A contract is only concluded by sending an order confirmation or by delivery of the goods. The customer can save or print these General Terms and Conditions at any time by pressing the "Save" or the "Print" button at the bottom of this page. The text of the contract remains stored after the conclusion of the contract and is accessible to the customer. Likewise, the customer can save and/or print the content of his order immediately after placing his order and also view it later at any time via the "My Account" function. Furthermore, we will provide the customer with the contractual provisions, including these General Terms and Conditions, in text form after submission of his order, at the latest upon delivery of the goods.

(2) The product images do not always have to match the appearance of the delivered products. In particular, changes in appearance may occur.

(3) The customer assures that all information provided by him when ordering or registering in the online store (e.g. name, address, e-mail address, bank details, etc.) is true. Changes are to be communicated to us immediately.

(4) Customers residing in the EU but outside Germany may pick up ordered goods at our company address themselves or organize the cross-border delivery of the goods themselves at their own expense.

§ 3 Prices, shipping costs

(1) The prices stated on our Internet pages are total prices and include the statutory value added tax.

(2) Shipping is at the expense of the customer, unless shipping costs are indicated as included in the order. Any shipping costs will also be displayed to the customer on the overview page before the order is placed and must be confirmed.

§ 4 Payment

(1) The purchase price is due with the sending of the order. Orders must be paid online. The payment method is bindingly selected by the end customer during the order process.

(2) Various payment methods are offered via an online payment service provider, such as credit card, PayPal and direct debit and instant bank transfer.

(3) We draw your attention to the fact that the information about the respective transaction (transaction made, purchase price, contracting parties, payment data) will be passed on by us to Mollie B.V. (Keizersgracht 126, 1015 CW Amsterdam, Netherlands) or any other payment service provider that may be involved.

(4) When making online payments, you are obligated to ensure sufficient funds in the relevant account or to make payments by credit card only within the respective authorized credit limit. You must also refrain from making unauthorized return debit entries.

(5) You must ensure that the information regarding the selected payment method is correct and up-to-date. You must notify us immediately of any changes to the selected payment method, for example, a change in bank details or credit card.

§ 5 Delivery

(1) We are entitled to make partial deliveries to a reasonable extent.

(2) In the event of non-availability of the ordered goods for which we are not responsible as a result of untimely or incorrect delivery (including the delivery of short quantities) by our (upstream) supplier despite a delivery contract concluded by us with the (upstream) supplier for the ordered goods, we reserve the right not to deliver. In this case, we undertake to inform you immediately about the non-availability of the ordered goods and to immediately refund any consideration (payments) already received from you.

(3) Delivery shall be made within the delivery period specified for the respective product.

§ 6 Right of revocation

Cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods. To exercise your right of withdrawal, you must inform us (Juit GmbH, Lutterstr. 14, 33617 Bielefeld, Germany) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that can spoil quickly (§ 2 Abs.2 LMHV) or whose expiration date would be quickly exceeded. (§ 312g Abs. 2 Nr. 2 BGB).

End of the cancellation policy

§ 7 Defect rights

(1) In the event of a material defect in the purchased item, the statutory provisions shall generally apply. This means that the customer may first and foremost demand subsequent performance, i.e., at his option, subsequent delivery or rectification of the defect. If the other legal requirements are met, the customer shall be entitled to reduce the purchase price or to withdraw from the contract. For claims for damages due to a defect in the goods - in addition to the statutory requirements - the requirements set out in § 9 shall apply.

(2) All claims for defects shall become statute-barred two years after handover.

§ 8 Liability for damages

The following exclusions and limitations of liability shall apply to our liability for damages, without prejudice to the other statutory requirements for claims.

(1) We shall be liable if we are guilty of intent or gross negligence. We shall only be liable for simple negligence in the event of a breach of an obligation, the fulfillment of which is a prerequisite for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (so-called cardinal obligation). Otherwise, liability for damages of any kind, regardless of the basis of the claim, including liability for culpa in contrahendo, shall be excluded.

(2) Insofar as we are liable for simple negligence in accordance with paragraph 1, our liability shall be limited to the damage that we could typically expect to occur under the circumstances known at the time of conclusion of the contract.

(3) The above exclusions and limitations of liability shall not apply if we have assumed a guarantee for the quality of the goods, nor to damages which are to be compensated under the Product Liability Act, nor to damages to life, body or health, nor to statutory claims.

(4) The above exclusions and limitations of liability shall also apply in favor of our employees, vicarious agents and other third parties whose services we use for the performance of the contract.

§ 9 Data protection

We collect and store the data of the customer necessary for the business transaction. When processing the customer's personal data, we comply with the statutory provisions. Further details can be found in the privacy policy available in our online offer.

§ 10 Applicable law

The law of the Federal Republic of Germany shall apply to these Terms and Conditions and all legal relations between us and our contractual partners.

§ 11 Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 12 Final provisions

(1) This contract contains all agreements made between the parties concerning the subject matter of the contract. There are no verbal collateral agreements.

(2) Should individual provisions of this contract be or become void or ineffective in whole or in part, this shall not affect the validity of the remaining provisions. Statutory law (Section 306 (2) of the German Civil Code (BGB)) shall take the place of any provisions of this contract that are not included or are invalid. If such statutory law is not available in the respective case (regulatory gap) or would lead to an unacceptable result, the parties shall enter into negotiations to replace the non-included or invalid provision with a valid provision that comes as close as possible to it in economic terms.

§ 13 Provider identification, summonable address

Our address for complaints and other declarations of intent as well as our summonable address is: Juit GmbH, Lutterstr. 14, 33617 Bielefeld, Germany.


Sample revocation form

(The model follows the draft of the German Bundestag as Annex 1 to Article 246a § 1 para. 2 p. 1 no. 1 EGBGB in BT-Drucks. 17/13951)

If you wish to revoke the contract, please complete and return this form).

- To

Juit GmbH, Lutterstr. 14, 33617 Bielefeld, Germany

or To

- I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following goods(*)/provision of the following service(*)

- Ordered on(*)/received on(*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where not applicable.