FAQ

General

What is Juit?

We want to help people to eat better and live a healthier life, even if they don't have the time to cook for themselves every day. That’s why our chefs and nutrition experts develop healthy dishes and cook them for you by hand - using only the best ingredients and no additives. Then we freeze our dishes straight away to preserve their taste and vitamins. So you always have a healthy and delicious meal ready to hand. Healthy eating made easy!

How does Juit work?

Choose a box size (6, 8, 10 or 12 dishes) and add your favorites from over 30 different dishes. Then select your delivery address and a delivery date and pay conveniently online. Our dishes are flash frozen and delivered to you on the selected date.

Our dishes

How are juit dishes cooked?

When cooking, we only use natural ingredients from selected suppliers - no artificial flavours, preservatives, flavour enhancers or other additives. We only process high-quality oils such as olive or rapeseed oil. And not a single substance with an E number. Our cooks don't need that at all. Slicing, stewing, roasting - just like at home, only with larger pots and pans.

Where do your ingredients come from?

We only use the best ingredients from selected suppliers. Here you can find out more about our suppliers.

Do you use additives?

No. We don't use any additives, never. Learn more about it here how we cook.

I have an allergy, can I still order from you?

Each of our dishes has a note on allergens in the list of ingredients. You can find more information at our dishes on the detail page of each dish.

Why are you freezing the dishes?

In order to preserve the taste and vitamins in the best possible way and to be able to work completely free of additives and preservatives. After cooking at -45°C, we cool all dishes to below -18°C within a few minutes. In this way, particularly small ice crystals form and the cell structure of the ingredients is protected. The taste and nutrients of our fresh ingredients are optimally preserved.

Do you have vegetarian or vegan dishes?

Yes, we have a lot of vegetarian and vegan dishes. You can find them under our dishes.

Who can I contact if there is a problem with a dish?

Your well-being and the high quality of our dishes are extremely important to us. If you are not satisfied, you can contact us at any time. By phone on +49 30 311 77 111 (weekdays from 10 a.m. to 6 p.m.) or by email to hello@juit.com.

Storage

How many juit dishes can I store in my freezer?

Exactly six of our dishes fit in a standard *** freezer compartment of a small refrigerator. Our dishes have the following dimensions: 23 x 19.5 x 4 cm (width x length x height).

What is the storage life of the dishes in the freezer?

If stored at -18°C (*** compartment or freezer), the dishes will have a storage life, as indicated by the best before date on the packaging.

Can I also keep the dishes in the refrigerator?

Yes, of course, you can store the dishes unopened in the refrigerator (approx. 3-7 ° C) for 4-5 days. When thawed, the following preparation instructions apply:

In the microwave: Dish with closed foil (pierce once) and heat for 4-5 minutes at 800 watts. Then let it rest for 1 minute.

In the oven: Heat the dish with the foil closed (do not pierce) in a preheated oven (fan oven 150°C for 20-25 minutes, top and bottom heat for 25-30 minutes).

Note: heat the product through before consumption! Do not refreeze after defrosting. The preparation times are guidelines and may vary depending on the type of appliance and the appliance's performance.

Preparation

How do I prepare my dishes (frozen)?

In the microwave: Heat the bowl with closed foil (pierce once) for approx. 8 minutes at 800 watts. Then let it rest for 1 minute.

In the oven: Heat the dish with the foil closed (do not pierce) in the preheated oven (fan oven 150°C for 20-25 minutes, top and bottom heat for 25-30 minutes).

How do I prepare my dishes (defrost)?

You can also prepare all dishes defrosted. The preparation time is reduced accordingly. 

In the microwave: Dish with closed foil (1x piercing) and heat for 4-5 minutes at 800 watts. Then let it rest for 1 minute.

In the oven: Heat the dish with the foil closed (without piercing) in a preheated oven (fan oven 150°C for 20-25 minutes, top and bottom heat for 25-30 minutes).

Note: heat the product through before consumption! Do not refreeze after defrosting. The preparation times are guidelines and may vary depending on the type of appliance and the appliance's performance.

Are your dish trays microwave and oven safe?

Yes, the bowls and the sealing film were designed so that they can be used in the oven as well as in the microwave (please note the preparation instructions).

Payment

Which payment methods do you accept?

You can pay by PayPal, credit card (MasterCard, Visa, American Express)and Apple Pay.

Are my payment details safe?

In order to be able to offer you different payment methods and the highest level of security when paying, we work with Mollie, a secure payment provider. You can find more information about Mollie on their website and in our privacy policy.

How can I redeem my discount code?

You can redeem your discount code in the last step before paying on the order overview. If your discount code is valid, it will be displayed in the order summary and your price will be adjusted accordingly. If you have problems redeeming your discount code, please send us a message and we will take care of it: hello@juit.com.

Delivery

What delivery times do you offer?

We deliver to your apartment door Monday through Friday from 6:00 p.m. to 10:00 p.m. On Thursdays we offer an additional time slot from 1 p.m. to 6 p.m. You can choose your desired delivery day and time slot from the options available in the ordering process. The delivery times in Hamburg may differ and can be selected in the order process.

Do I have to be present for the delivery?

Yes, please make sure that you are present on the agreed day at the agreed delivery time or that someone else can receive the package for you at home.

Can I deliver to a packstation or post office?

No, deliveries to packstations or post offices are unfortunately not possible, as these are frozen dishes that must be received in person.

Can I change my shipping address?

You can change your shipping address with every new order.

How do I get the delivery?

We are currently testing various solutions to become even more environmentally friendly and at the same time guarantee the highest standards for food safety for you.

In Berlin we currently ship with couriers who use reusable insulating boxes and dry ice. All you get from the courier is a paper bag with your frozen dishes.

In Hamburg we send the dishes in cardboard shipping boxes that you can easily recycle through the paper bin. To ensure that everything arrives frozen, we use insulation and dry ice in the shipping box.

For your safety the dry ice (-70 ° C) comes in paper bags made of recycled paper, which you can recycle through the paper bin.

We use textile mats as insulating material, which are made from offcuts from the textile industry. We give them a second life (upcycling) and save resources that way.

Sustainability & Packaging

How sustainable is Juit?

With Juit we want to offer a simple solution to eat healthily and at the same time sustainably, because the well-being of our planet is essential.

This is why we source our ingredients regionally whenever and wherever possible and thus pay attention to the CO2 footprint of our products. The shorter supply chains, the avoidance of middlemen and the direct shipping to your home save packaging and CO2 emissions. 

How much packaging waste does Juit produce?

Avoiding packaging starts with the right procurement. Thanks to our regional purchasing from producers and in bulk containers, we already avoid packaging and repackaging from individual ingredients. Compared to the traditional supermarket supply chain, there is already less packaging waste here.

Our food packaging consists mainly of cardboard and is sealed with a thin film. Compared to conventional plastic trays, we save >95% plastic. But that's not enough for us. We are already working on a complete plastic-free tray which is completely compostable. 

When it comes to the last mile, we are currently testing various solutions to become even more environmentally friendly and at the same time guarantee the highest standards for food safety for you.

In Berlin we currently ship with couriers who use reusable insulating boxes and dry ice. All you get from the courier is a paper bag with your frozen dishes.

In Hamburg we send the dishes in cardboard shipping boxes that you can easily recycle through the paper bin. To ensure that everything arrives frozen, we use insulation and dry ice in the shipping box.

For your safety the dry ice (-70 ° C) comes in paper bags made of recycled paper, which you can recycle through the paper bin.

We use textile mats as insulating material, which are made from offcuts from the textile industry. We give them a second life (upcycling) and save resources that way.

Account

How do I delete my account?

You can have your account deleted at any time by sending us an informal message at hello@juit.com. We will then delete your account and your data. Also see our privacy policy.